Contrary to Their Policy
The simple act of asserting his rights led him to reject paying a substantial fee. If he violated their policy, why should it concern him? As a human, he deserved greater respect. Had the staff known the truth, they would have likely been more cautious with the elderly man. It is essential to uphold fairness and dignity in all interactions, especially with vulnerable individuals.
Empathy in Service
Treating others with empathy and understanding is a fundamental aspect of providing quality service. Respect and consideration should be universal, regardless of age or circumstance. In a world where kindness can make a significant difference, every interaction matters.