Cuddle With Me Dolls
Customers found a Cuddle With Me doll to be racially offensive, so Costco stopped carrying it in 2009. Each doll came with a plush panda or monkey and was available in three ethnicities: Caucasian, African American, and Hispanic. A Costco member in North Carolina complained about the African American doll, which was paired with a monkey and a banana and wore a headband labeled “lil’ monkey.” Costco immediately removed all sets containing the plush monkey from its shelves. Even though the other versions were available for a while, Costco appears to have completely phased out the collection.
Kirkland Signature Performance One Golf Balls
Costco is known for its generous return policy, but after a relaunch of its Kirkland Signature Performance One golf balls fell short of expectations, the retailer decided to discontinue the product altogether. The golf balls were first released in 2016. Customers were thrilled, but Acushnet Holdings Corp., the parent company of golf ball manufacturer Titleist, was not. The company claimed that Costco’s product infringed on Titleist patents, and the two companies went to court. In 2018, the case was settled, and Costco withdrew its original product. The wholesaler soon introduced a new version of its Performance One golf balls, but many customers complained about its lack of durability.