Overstepping boundaries
Sara questioned if it was even something she ought to do. Was it not a little strange? Was she not blatantly going beyond what was expected of her as a 911 operator? However, in this circumstance, her heart prevailed over her intellect. She makes the decision to do so as a result.
Change his mind
She needed to discuss the boy’s father, his family’s circumstances, and the amazing phone call they had just had. At first, Sara’s boss wasn’t too interested, but she soon started to show him everything she had discovered and also let him hear the phone call. This caused him to reconsider.